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Report transcript in: Experience of GP Services- Person 1
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Experience of GP Services- Person 1
Please Report the Errrors?
my experience with the GP is quite good,
but I feel like sometimes it can be bad. And that's due to covid restrictions.
So, um, visiting the GP, obviously with myself, like certain people,
I from wearing a face mask.
Now, when you do attend surgery, they do try to bribe you to put your mask on,
to protect other people and yourself. Um,
and sometimes I feel like I'm being put under pressure by having to wear a mask.
And so sometimes I feel like I don't want
to attend the GP surgery due to the restrictions.
And also, when you call in the GP,
um, I find it very hard to get through to the GP in the queue between, like 38
due to everybody ringing. So I feel like it's very hard to try and contact the GP.
Why do you think that is?
Because everybody's ringing. And
with covid as well. The probably short staff,
right? OK.
And have you been to the GP in the last
sort of 6 to 12 months? Have you
been? Yeah.
And what? Has it changed any at all? Has it changed?
Do you feel like it's changed over the last 12 times you've been going,
Um, I think it has changed. Yeah, there's a lot of changes because of covid.
Um,
and I feel like the GP is like,
I understand you have a limited time that you can see the GP for,
but I feel like when you go to see the GP, you get rushed quite a lot.
And because of so many patients, see? And they've got so many people,
Um,
so many things to do.
So I feel like when you go to the GP, you're basically wasting your time because,
yeah, you are being listened to.
But
on the other side as well.
You're not because you get
so you can't explain the whole thing.
That's wrong with you or what you need support with.
So what do you mean by getting rushed? Is it like, how does that work?
I feel like you go in, you sit down,
you get asked about 100 questions, then tell the GP.
And then it's like, right, bye, See you and then
that's it.
And is Is that the experience of everyone you know?
Or is that just do you think that's just your experience or,
um, I say that's my experience.
But like with certain people in my family as
well that that's their experience that they've had,
and so that that's why sometimes they don't want to go to the GP
because I think there is no point in going because they're not getting listened to
because of how many times that they're getting rushed.
So I think, like with going to the GP as well or making an appointment.
It's very hard because you have this now new online service, which is as my GP.
But when you do use it,
say, for example, like with myself,
find it very hard sometimes in the mornings to wake up due to
me not being well with mental health.
So when you wake up,
you can't make an appointment because the court that as my GP off at
a certain time of the day because
there's too many people requesting for appointments,
that's really difficult for how do you How do you get around that? What do you do?
And
I've learned a thing that I don't think many people know. But when you ring my GP,
um, when you speak to a section.
There's a number that says, Press one if you want to call back,
so I press number one and get a call back and that's how I got my appointment.
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