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Report transcript in: Experience of GP Services- Person 7
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Experience of GP Services- Person 7
Please Report the Errrors?
um So how would you describe
the overall service that your GP offers?
Um, I feel like they are all right for responding
to, um,
queries if you go through the email.
But I found it incredibly difficult to get in contact with them. Any other means
no one's allowed in because of covid. No one's been allowed in for a while.
Their phone lines are quite often down or not taking responded,
or it just seems to be that their website to
book appointments or seems to be down quite a lot.
I don't have any major health conditions, but if I did,
I feel like it wouldn't be great.
Yeah.
And, um, how do you think the kind of
what I'm hearing is the inaccessibility of it?
How do you think that's kind of affected
you and your,
um, experience of the GP.
So I had, um
a medical thing happened and I had to get some samples taken
and off the back of that,
they advised me to then speak to my GP who should have got sent all of my details.
So I start picking up the meds that I needed,
and
it took me about two weeks to get in contact to actually pick up
those meds in which I need to take them pretty much every day.
And so it just kind of meant after finally getting a diagnosis
and finding out what I needed to do to help myself,
and
I was then spending several weeks of just kind of being quite annoyed
by the fact that
it literally would have probably taken a two minute phone call.
And that seemed to be impossible.
And it ended up just being a really big rig
role to work out how to actually get through to them so I could get the care I needed.
So the inaccessibility just really makes it a lot harder to
to
be able to accurately
get the care that I need.
Yeah, so I guess on the back of that, how do you
when if you know, how do you find that they manage sort of the administration?
So whether that's referrals records, how how have you found that
in the past?
I mean,
I haven't had much of an issue related to that and since
it did get set up in granted to take a while,
but I've just been able to go and order my
repeat prescription whenever I need it without too much hassle.
So I think maybe on that side of it, they do seem to be
all right. And I don't know if it maybe just was
to do with the fact that it was
a pandemic, and obviously they had quite a lot on.
But I have just found the whole process rather slow and
difficult.
Yeah,
and I think it just made it a lot more inaccessible.
Yeah.
Do you think,
um, with with the sort of that inaccessibility
do you find that
it influences your decision on whether you speak to or go into a GP office? 100%?
There is something that I have currently where
I should speak to a medical professional.
And I spent around
an hour earlier this week on the phone waiting,
and it just reached a point where I rang really early in the mornings.
The queues would hopefully be smaller, and they still never got round to me,
and
and I still do need to go and get that checked out.
But at this point in time, I think my other option, which
I probably might. I end up using is to just sit in the one on one
call waiting room. Because in the past, I haven't actually mentioned
I ended up using one on one who then sends the stuff from that
to my GP. And then my GP seems to act on it.
But actually getting in contact with them directly seems my own impossible.
Cool. So if you could
say something to your GP,
um, to kind of
help improve the experiences that
you've had recently, what would you say?
Just have an
accessible web service?
Um, because I think I'd find it far easier to be able to,
um, just go on something online and, like, put down and I'd like an appointment.
And then if they get back to me at a later date, that'd be fine. But it's just the whole
issue of I don't really have time to spend several hours of my weekdays
because I'm working just sitting on the phone,
trying to get someone to answer me so I can literally just ask for an appointment.
And
I don't know, just make the whole system a bit easier
or get more people on the phones.
Cool. Thank you.
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