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Report transcript in: Man talks about booking appointments and repeat prescriptions
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Man talks about booking appointments and repeat prescriptions
Please Report the Errrors?
Yeah,
right.
Uh,
can you tell me a little bit about your experiences
of using GP services over the past six months?
Yeah. OK, um, I have used it a few times when I've been ill, and, um,
it's it's pretty good, Really. Like, I, uh, send send an email. Um,
and normally that day, somebody gets back with, you know,
either coming in for an appointment or,
you know, it's nothing to worry about.
Or, you know, I'm I'm always happy with with the outcome, really,
of what the doctors do,
and I use it to order my repeat prescriptions, which is, um,
which is, like, better.
Like I don't know. I used to have to go down to the chemist
was one option, or
I could set it up monthly,
but because some of my medication I have to
If I exercise, I have to take more of it.
So I don't I don't always need
it monthly, so it works out much better.
I can just email the doctor and say, I need this, this and this and
I don't need that or whatever. And um, yeah, it's Yeah, it's pretty good.
Wonderful. So when you're saying when you email the doctor.
Is that the GP directly or is it the surgery? And then someone philtres it,
Um, it's
It's the the surgery website. And you like you, you fill in what your like issue is,
and then you can request
somebody by name, like one of the doctors, or you can just say anybody
and sometimes the, um,
the manager will do it.
Um, but it's normally
it's normally one of the doctors
who does it. I I don't specify a doctor. I just say, like anybody
can do it And, uh, yeah,
brilliant. And do you find you get, um
So you mentioned that sometimes when you email in because you've got a an illness,
um, someone usually gets back to you within the day.
Um,
And have you been offered in-person appointments
or have there been remote appointments?
Um, I I have I had,
like, a something that seemed like it might have been, like, quite serious if, like,
a few months ago.
And, um,
I messaged it, and he just put on the come in, make an appointment as soon as you can.
Um, yeah. I mean, he's always, like,
quite brief. You know, Like what he says because he's he's busy. He's just like
he doesn't, like, write a letter, You know what I mean? It's just like,
yeah, come in.
Um, so yeah. No, he he he got back really quick, and it ended up being nothing really
brilliant.
And so, um, when you go into the surgery, does it feel safe and, like,
it always has done a pre pandemic?
Or has there been any differences?
Um, well, when I, uh, when I went in, um, the
it was it was there was only me in the
you know, So they're obviously trying to keep people away,
So, yeah, I felt I felt safe in the, um They used to have the door locked, you know,
and it was really bad, but they've they the door is open now, but they just
doing motor appointments via via the service.
Yeah. Brilliant. And have you had any appointments via the phone or via, um,
a video?
Um, not via video. He, um
I have had one over the phone.
I can't I can't remember what it was for, but yeah, it was a little while ago. I had
I had one over the phone? Uh,
yeah, I think he had,
Um it was OK. Yeah, yeah, yeah. He's a good doctor.
Um, some people don't like him because he's
he's a bit
abrupt and stuff, but I I he's good at his job, and I don't mind him,
but yeah, no, it was fine. It was It was OK.
Brilliant. Thank you.
Um, is there anything else that you'd like to share about your GP practise?
Um,
well,
even though I said everything's fine, the the one thing
that, um, sometimes doesn't work is
because I'm I'm on, like, three medications. And, um,
if I say I need new repeat prescriptions, like and I I like,
um I need this this and this
the it happened. Probably like three times in a row where they they just forgot one
of my medications. And they've obviously just looked at what I had last time
and set them them through. But it's like
it can be like, I really need it. You know, if I've if I've not not got any, um,
that's Yeah. So that happened, like, three times in a row. And I think it's just
name me. Repeat prescription.
They look on the system and see what we had last time and sent them out.
You know, if they're
Yeah,
yeah. So you know, there's
there's room for error there, isn't there,
But
if they make a mistake, they're always
Oh, we're really sorry.
We push it through for you and then they have it like the next day.
It's never that bad.
And so what's your process for alerting them to that mistake?
Um, literally.
When I go to the chemist to pick up my medication like I'll, I'll always check it.
And if it's not there, the GP is like
20 yards around the corner. So I'll just pop in and tell them and then they'll go.
Oh, right, OK, we'll
we'll get it pushed straight through.
And, uh, yeah, yeah. And yeah, I've never had a problem. Really,
I said, the onus is on you, though, to kind of double check that and keep
on top
of it. Yeah. Yeah, well, when? When? When it's happened. Like
just because I know like if
if if I run out, it could it could be like serious.
I just thought like and when it happened 11 time, I thought Well,
better just check that it doesn't happen again. And yeah, and it happened twice.
Two other times.
And that does sound really frustrating.
Yeah,
well done for spotting it, though.
Um,
anything else that you'd like to mention?
Um,
no, I can't really think of anything, to be honest.
No, No.
OK, that's great. Thanks for your time.
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