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Report transcript in: Accessing GP services during the pandemic: Phone Consultations & Annual Reviews
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Accessing GP services during the pandemic: Phone Consultations & Annual Reviews
Please Report the Errrors?
accessing GP services during lockdown. Um,
it was
it wasn't that different to how I
usually do it anyway, because I don't
I'm lucky enough to not have to visit the doctor for
that many different things. Um,
there was one occasion where I was, like, worried about something.
Wanted to speak to someone.
Um,
and I spoke to the reception team over the
phone and they booked me the phone consultation,
and
they just asked me to send, like, pictures of what I was worried about.
It was like a skin problem,
and they just prescribed me like something
from looking at the pictures.
So
it was quite convenient, actually,
because I didn't have to leave the house apart from to pick the prescription up.
It was
like I could do it from the comfort of my own home.
Kind of less embarrassing to talk to someone over the phone than having to, like,
show them something in person as well.
Um,
and
I think I arranged, like, repeat prescriptions online.
That was really easy just to fill a form out. Um,
and they were sent straight to the pharmacy that I use so I could just
fill the form in. It would send me an email when
our text, when my prescription was ready to pick up. And I just go into the
and get it.
Um,
and then I had to go in for, like, an annual review for some medication that I take. Um,
and that was
really easy to arrange. I just rang up the reception team.
Sometimes there's a little bit of a wait on the phone, but
you can just leave your
phone on loudspeaker and get on with whatever else you're doing at the time.
Um,
and when I did, actually, I went out to go in to the surgery,
Uh, in person.
It was, like,
really fast and efficient because of all the restrictions that were in place,
like there were social distancing, had to wear a mask and all that lot.
But it felt like a bit more
like
to the timings and stuff. It was just straight in and out and got the job done. So
Scott
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