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Report transcript in: Ryan’s story
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Ryan’s story
Please Report the Errrors?
Hi. Morning. Nice to see you.
Nice
to see you.
So would you like to tell me a little bit about, um,
how you get on going to your doctor's surgery?
It
actually, you do get on really good
with
being at the doctors and that,
and most people
are not very keen on going to the doctors in.
In the past experiences,
I have seen most staff know
people that goes to the doctors,
been abusive to it, and that's it
really a bad thing to do. OK,
so when you go to the doctors, what do they do to make you feel
welcome
saying, good morning.
And that
asking what your appointment is
and what time it is and what doctor
and how do you think your doctor supports people with a learning disability?
It's supported really good. But
most
options, I think.
Do you have the training, freight or most of them? Don't
the defender need more
training for
what makes you say you think they don't have the training?
Because most doctors of
don't understand
what
learning disability
or something.
And what would you want them to know
properly? Doing the Oliver McGowan
training or summit
OK. All right,
So So you'd like them to understand?
Yes.
And
how could they make the experience better for someone
with a learning disability going to the doctors?
Probably.
Most of them can't really talk. Well,
yeah, they should really take their time with the person with
learning disability because most of them have
mumbled while they talk,
and they can't understand. Well, so most of them
talk quiet.
They feel a
bit, show most of them.
So in a progressive manner,
which most of them can really help.
This is a part of their condition.
And what about for you, Ryan? So if if a doctor was talking to you What?
How would you want them to talk to you?
Nice and calm.
And they feel confident enough.
And most questions, if they ask
if they're gonna
struggle with, then they can
ask me about it or I can ask
them.
Yeah,
Brilliant.
OK,
so that doctors
um what about the last time you went to the hospital? How was that experience?
Well, the last time I went, she was when
mum was in hospital
and it was really busy in the wards.
And
I know
a couple of years before,
during lockdown,
we I had to go into the hospital
because I had gasco
gastroenteritis
because
and I was stuck in there
nearly all
day
because we had to wait a couple of minutes or so
in the ambulance to find a bed
in a and A
and that should be
wh
on the beach to
that sort of wards
and I had to put a drape.
What? How did you put to me?
Um,
for the antibiotics and they took
a couple of DNA tests as well.
And then during when I was there,
I also had a X ray
as well.
And that was when
during lockdown,
just before
we had these
vaccinations done.
And an elderly lady,
as in if it's the revival summit,
she was tested
positive for covid,
and she had to be sent
back here. Another thing she must have been
in love residential care.
So how did um
how did you get on with the staff there?
Yeah, yeah,
even. And it still felt a bit edged, but I felt
right as rain afterwards, but I had to wait
until when I was discharged. So it came out
around just after
six or seven or eight o'clock at night.
You you told me before about,
um,
they were wearing all the masks because of covid. How How? How was that for you?
Kids understand that we have to do it
saying
that other people,
they
abide by the rules. And
if they didn't,
they'll get fined for
sure.
Yeah. Yeah.
Um
but you said that you'd struggle to hear
because you sound a bit muffled. And
in case the patient had covid,
everything was blood talking in case they were spit him.
Then what happened? If they was passing it on,
Said it
was like a plague,
and all of the others were being
infected.
So do you have any ideas about how
people can communicate with people with learning disabilities?
Clearly,
most of them.
Most
people can't
talk with a learning disability. They can't
that. I
think most of them to do, like, sign language. If most of them can't talk
so different ways of communicating.
OK,
Ok,
um,
any other experience while you were in hospital when you got off the ambulance,
how did it feel then when you were in a and a good
feel with a I
was going to do
the pain.
Morphine
flushed into the Cy.
So if I was a bit tired because I was
the morphine kicking in
and had some blood tests
as well,
OK,
so you felt that you were looked after
it
was
but then the thing when you had the Dr Pain and when he was trying to
put your arm, it felt like
against
it. And then when they took it out
and
they had to put like,
F
done
now
on something that you need
something like a cotton wool,
it's in
pain
to stop you from bleeding.
OK,
OK,
so is there anything that could have made
your experience in the hospital any better?
Anything you can think of? Well,
in the past, I have seen
of other people waiting.
Imagine
about half an hour or so in
order
to get said.
Anything really
covid
really affected the NHS
and
start a lot of stuff, and a
lot of the staff
was often living. There would have been
a
lot more organised
because there was about one or two or three staff on
OK,
so it's very busy at times.
How how do you manage if things are busy
mostly for them.
I feel good about it. But sometimes
if you
feel
like
said that she was going like in a busy place, like maybe
amongst people get
claustrophobic and sometimes
they have panic attacks
because it's overcrowded
and
mostly for deal
down.
So if you felt like that in in the waiting room, how could how could it be better?
What could they do?
Like
said, if food was
trying to get more,
get it more
into your summit so
somewhere a bit quieter.
OK,
um, what about going to the dentist? How do you feel about going to the dentist?
Some people are going to be
anxious about going to the dentist.
I feel confident,
comfortable going to the dentist
because the staff understand what they're doing and they're doing
give good advice, Suzanne.
So how do the staff make you feel comfortable?
Then what is it they do to help you feel comfortable going
like
understand how you feel
or
because most of the time I have the teeth done,
and sometimes when
you feel the tours going in going to team, sometimes you feel to be
jumping,
and sometimes
you have to try to relax.
But most people
don't
feel having going to the dentist
because most of them feel a bit scared also.
But you feel OK. You do.
So do you see the same dentist?
Yes,
you do.
And does that help because you know who it is and you
because it also builds up confidence. And most people
don't like change because, like,
someone in the
team
said that they was going to move to somewhere else and they didn't like it
and most of them
trying to build it up. And then they feel all right, if any, to most.
And that's the same. It's moving
to another
dentist or pharmacy or doctors.
So it's planning the change and helping
to change. Yeah, give me more time.
Anything else you want to share about your experiences
of health services or any of your views,
most of them when he was trying to get in touch,
stay on the phone
over to the doctors
and you've been waiting there for half an hour in the queue
and
you send you
so and so in the queue
and then at the end,
when they do eventually go
get through on the phone
the time
you have to book it online and mostly put downs
have
to understand how to book and that.
OK, so using online booking systems sometimes is a bit hard,
and most of them don't have access to Internet.
It's probably the same for the elderly,
because most of them don't understand how to use
the booking. So how could the doctor help doctors surgery help with that? Then
I think, really, that they should have more
stuff on the mobile phones.
And
you said the writing sound sound the key. This
wait.
And so when the person is done on the phone and then answer,
the
phone call
is the same
as she was waiting
for the ambulance as
well.
If you needed to book an appointment, how would you prefer to book it?
I think I would prefer to book it over the phone, then on
line because
he was trying to find your national insurance number and
trying to remember what it was and the password and that.
Yeah, So it gets complicated. Yes, it does.
OK,
anything else you wanted to say?
Thank you.
Ok, thank you so much for your time. We really appreciate it. Thank
you.
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