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Report transcript in: Sam's story
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Sam's story
Please Report the Errrors?
Hi there.
Would you mind telling us a little
bit about your experiences of accessing healthcare
in the black country? So I access health healthcare, like the G, the GP and
the Dent. Dentist.
So
when I go into the GP, I have
a so a nurse.
So I have a learning disability nurse at my GP that actually sees me,
and that actually does all my health checks.
Um,
because I'm on the learning disability,
uh,
health board.
So, um,
she does all my health checks and everything
when I go to the dentist,
Um,
the dentist
I get
I don't have a like a specialised
person
that I see.
So I get quite nervous whenever I go
to the dentist.
So when you see the nurse at your doctor's and it's the same person,
how why is that important to you?
Because it helps me relax, and I'm calm, and
I know who she is. And I know what
she explains, what she's gonna do and everything.
Have you got a particularly good experience? You wanna talk about,
uh
I'd just like to pray. I'd just like to, like, obviously say that, uh,
my GPS and nurses are absolutely amazing
with me. Uh,
have you had any bad experiences when you access healthcare?
Um,
no. Uh, apart from going to the dentist, obviously like that.
My worst one.
because I don't have
show
in D
Sha
Sha
Sha like,
Yeah,
OK,
so tell me about when you have vaccinations. What is your experience like, then?
Um, when I've had
my
private jobs
like, it's been fine, like
and
like, the last time that I went for
the last one that I went for was I had this lovely lady and she spoke about I had,
um my lanyard on.
So
she spoke about me, Like,
looked at all the animals And
what the mum put it in my arm. So it was like having that conversation
fab.
So she did things to make you feel comfortable.
Was there anything else that made you feel comfortable while you were there?
Um,
no, not really. No, no,
it was just that.
So what about if you have to go to hospital?
Have you had any experiences that you want to share
having to go to hospital?
So we're not
we The last time I had to go to
A&E was when
I broke my arm.
Ok, um
so again,
I've not really had good experiences there.
Um So when I broke my arm, I completely refused to have a cast
or a sling
on my arm. So
I've not really had any good experiences,
but it's OK to tell us about any bad experiences. So
what happened when you arrived then when you broke your arm? What? What?
What was the situation?
So,
um,
I was in A&E for quite a while.
Um, and then I saw a doctor,
and
he then checked all my arm out,
and he says, Yeah, you need an X ray. So I went,
I went for the x-ray.
And then, uh, I said, uh, I,
uh how the
Alar fracture in my arm arm.
OK, so
and tell me about how you're feeling when all that was happening.
Quite
anxious, OK?
Because you're annoyed to be told I've broken it. So,
like, you know,
OK.
And so then what happened next? When they'd they'd done that. Um
was I should do I need a cast on my arm or a string
completely.
Just completely with you, OK?
And what happened then
or then you just went home and know it healed itself. OK,
so from that experience, is there anything that anybody could have done
to make it a better experience for you? I
think
what they could have done is just as well. It's up to you if you want either a cast or
sling
OK,
instead of just going
bang
and
you do
that.
OK,
OK, fabulous. Thank you. Any other experiences?
Do you have to collect medication or anything like that?
No, no,
no. OK.
Anything else you can think of that you'd wanna
share about health care in in your area?
Um, yeah, I just think,
you know,
I think they need to, like, understand people more.
OK,
look at
look at the hospital passport more. OK, what's a hospital passport?
So a hospital passport is a communication
data.
So it's got everything in about the person
and about
what they need when they are in hospital or wherever they're going. So it's about
just having that conversation with that person.
So do you have a hospital passport?
Do you use that?
Um, I haven't
yet, but
I am in your
room,
ok? And who who
writes the hospital passports.
Um, Mary.
OK,
so if you weren't able to do it yourself, would you have people to support you?
Yeah, OK.
All right. And what kind of things are in your hospital Passport then? So, like, if I
if I have
ST, uh,
struggle to swallow or breathe or
all
my
medication or the way that
I need things that explain
to
me OK,
so it's about reasonable adjustments. Yeah, OK,
Fab.
Anything else you want to share?
Thank you so much for your time. Thank you. OK.
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